At Waypoint Geographic, we stand behind the quality of our products. That's why we offer a comprehensive warranty against manufacturing defects for a period of 1 year from the date of purchase.
Our warranty ensures that you can shop with confidence, knowing that your purchase is protected. If you encounter any issues with your product due to manufacturing defects within the warranty period, we will gladly assist you in resolving the problem.
To avail of the warranty, please keep your proof of purchase handy. This can be in the form of a receipt or any other valid proof of purchase. In case you need to make a warranty claim, simply contact our customer support team at support@waypointgeographic.com or call us at 855-445-6237.
Our dedicated team will guide you through the warranty claim process and provide you with the necessary instructions. Please note that any returns or repairs covered under warranty must be sent to our physical address at Waypoint Geographic, 3440 St Johns Pkwy, Suite 1020, Sanford FL 32771, United States.
It is important to note that our warranty covers manufacturing defects only. Damages caused by misuse, accidents, or normal wear and tear are not covered under the warranty. Additionally, the warranty does not apply to any custom products or personalized items.
Once we receive your warranty claim, our team will carefully assess the product to determine if the issue is covered under warranty. If the claim is approved, we will either repair or replace the product, depending on the nature of the defect.
Please allow up to 10 business days for us to process your warranty claim. Once the claim is approved, we will promptly take the necessary steps to resolve the issue and return the product to you in a timely manner.
If you have any further questions or concerns regarding our product warranty, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Waypoint Geographic.