The following are some of the most common questions asked by our customers. If you are unable to find your answer here, please feel free to contact us and we will be happy to provide additional assistance.

Frequently Asked Questions

Do you offer Free Shipping?

Free shipping is available for qualifying orders. For more information about shipping please click here.

What is a Meridian or Mounting Style?

A meridian is the metal of acrylic pice that holds the globe to the stand and allows the globe to rotate. Full-Swing meridians allow globes to swing and turn in all directions. A Semi-Maridian allows the globe to turn right or left. Globes that are mounted with an Inclination Mount can be turned left or right. Sit-on-Top globes can generally be picked up and viewed or positioned as you desire.

How are US States and Countries Delineated on Your Globes?

Each globe style can be different to achieve a certain decorative or educational purpose. For example, globes defined as “Minimalist” typically show country boundaries as lines and do not have states or provinces delineated in any way. The purpose is to show off the color and design of the globe and not necessarily the cartographic features which is perfect for decorative purposes.

Traditional blue and antique ocean globes typically either use lines or lines and shading to outline country boundaries. In most cases the U.S. States are shown delineated by boarder lines. 

How often are your globes & maps updated?

Our maps & globes are updated with each printing as needed. As we print new maps throughout the year so you can be assured that the product you receive is our most current version. Regarding how an update is determined; changes are researched with U.S. State Department announcements that officially recognize a change. Once this governmental entity has recognized the change we then work with our U.S. based cartographic team to make the appropriate changes for our next printing.

How do I change the light on my globe?

The light within the globe is very easy to change if needed. Many of our globes are shipped with an LED light. Please see the product page for details on changing your light. If you are unable to find the needed materials, please contact Customer Support and they will send the necessary information.

How do I get a replacement part for my globe?

If your item was received damaged or missing a part, please contact our Customer Support and we will assist you with a proper solution.

Will I receive a shipping notification?

Yes. If you have provided your email address at the time of your order you will receive a shipping notification within 1 business day of the shipment of your item.

How long will delivery take?

Delivery is typically between 4 – 5 days once your item has shipped. Unless otherwise noted, most items ship out the very next business day. Express services may be available at an additional charge which can be seen during checkout.

Do I receive an invoice for my order?

Yes. Once your order is placed and processed by our system you will receive an order notification via email. If you have not received an order confirmation or need a new copy of your invoice please contact Customer Support for assistance.

I Purchased my Waypoint item from another online store, can you assist?

For assistance with an online purchase from one of our Retail Partners please contact them directly as order policies differ for each company. If you require assistance with one of our products such as assembly instructions or warranty related assistance, please contact our Customer Support.

Do you offer a warranty for your products?

Yes. Our items carry a 1-Year limited warranty against manufacturing defects with normal use. If you have a warranty claim, please contact Customer Support.

Do you offer Trade Discounts?

To learn more about our Trade Partner program please click here.

My Company would Like to Sell Your Products, how do we proceed?

For information about our Retail Partner program please click here.

Do your globes have the Raised Relief feature?

Several of our globes feature Raised Relief. Raised Relief are small rises in the globes surface that indicate mountains or mountain ranges. Of course not every mountain or rage is shown with Raised Relief due to scale. An example of our Raised Relief globes can be found by clicking here.

*Reference to site policies on this page pertain to Consumer and Trade Partner purchases only.