FAQ

The following are some of the most common questions asked by our customers. If you are unable to find your answer here, please feel free to contact us and we will be happy to provide additional assistance.

How often are your globes & maps updated?

Our maps & globes are updated with each printing as needed. As we print new maps throughout the year, you can be assured that the product you receive is our most current version. Regarding how an update is determined; changes are researched with U.S. State Department announcements that officially recognize a change. Once this governmental entity has recognized the change we then work with our U.S. based cartographic team to make the appropriate changes for our next printing.

Do you offer a warranty for your products?

Yes. Our items carry a 1-Year limited warranty against manufacturing defects with normal use. If you have a warranty claim, please use our contact form to start the process.

How long will delivery take?

Delivery is typically between 4 – 5 days once your item has shipped. Unless otherwise noted, most items ship out the very next business day. Express services may be available at an additional charge which can be seen during checkout.

Will I receive a shipping notification?

Yes. If you have registered and provided your email address at the time of your order, you will receive a shipping notification within 1 business day of the shipment of your item.

Do I receive an invoice for my order?

Yes. Once your order is placed and processed by our system you will receive an order notification via email.

How do I change the light on my globe?

The light within the globe is very easy to change if needed. Many of our globes are shipped with an LED light. Please click here for more information about changing the light on your globe.

I Purchased my Waypoint item from another online store, can you assist?

For assistance with an online purchase from one of our retail partners please contact them directly as order policies differ for each.

How do I get a replacement part for my globe?

If your item was received damaged or missing a part, please use this form to provide a request and we will assist you with a proper solution.