75 Executive Drive, Suite B Carmel, IN 46032
Monday – Friday, 9 a.m. – 5 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Items can be returned within 30 days of receipt as long as they are in new, unused condition with the original packaging. All returns require an RMA code prior to return. Please use this form to request an RMA from our support staff.
If your item was received damaged or missing a part, please use this form to provide a request and we will assist you with a proper solution.
Simply navigate to our Warranty Claim page to request assistance with a warranty.
If you would like to submit product feedback for any of the items we sell, please see our “Product Feedback” page.
Delivery is typically between 4 – 5 days once your item has shipped. Unless otherwise noted, most items ship out the very next business day. Express services may be available at an additional charge which can be seen during checkout.
Yes. If you have registered and provided your email address at the time of your order, you will receive a shipping notification within 1 business day of the shipment of your item.
We accept all major credit & debit cards in addition to PayPal.
Yes. Once your order is placed and processed by our system you will receive an order notification via email.
The light within the globe is very easy to change if needed. Many of our globes are shipped with an LED light. Please click here for more information about changing the light on your globe.
For assistance with an online purchase from one of our retail partners please contact them directly as order policies differ for each.