75 Executive Drive, Suite B Carmel, IN 46032

Monday – Friday, 9 a.m. – 5 p.m. EST

Support: 855-445-6237

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return policy?

Items can be returned within 30 days of receipt as long as they are in new, unused condition with the original packaging. All returns require an RMA code prior to return. Please use this form to request an RMA from our support staff.

How do I get a replacement part for my globe?

If your item was received damaged or missing a part, please use this form to provide a request and we will assist you with a proper solution.

How do I submit a Warranty Claim?

Simply navigate to our Warranty Claim page to request assistance with a warranty.

How do I submit Product Feedback?

If you would like to submit product feedback for any of the items we sell, please see our “Product Feedback” page.

How long will delivery take?

Delivery is typically between 4 – 5 days once your item has shipped. Unless otherwise noted, most items ship out the very next business day. Express services may be available at an additional charge which can be seen during checkout.

Will I receive a shipping notification?

Yes. If you have registered and provided your email address at the time of your order, you will receive a shipping notification within 1 business day of the shipment of your item.

Which payment methods are accepted?

We accept all major credit & debit cards in addition to PayPal.

Do I receive an invoice for my order?

Yes. Once your order is placed and processed by our system you will receive an order notification via email.

How do I change the light on my globe?

The light within the globe is very easy to change if needed. Many of our globes are shipped with an LED light. Please click here for more information about changing the light on your globe.

I purchased my Waypoint item from another Retail Partner, can you assist?

For assistance with an online purchase from one of our retail partners please contact them directly as order policies differ for each.

Do you have a reseller program?

If you are interested in distributing Waypoint Geographic products by becoming a Retail Partner please visit our “Retail Partner” page and apply to become part of our program.

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