Contact

Warranty Claim Request

Retail Partner Request

Trade Partner Request

Corporate Contact

Return / Exchange Request

Order Inquiry / Issue

General Product Question

Waypoint Geographic provides a 1-Year limited warranty against manufacturing defects on most items with normal wear. Please complete this form to request warranty related assistance for our products.

Please complete this form if you have a general question about one of our products. If you are requesting information about a specific item you ordered, please reload the page and select the correct assistance method.

If your company is interested in selling our products in your store, please click here to to apply for our Retail Partner program.

If you are a part of the design trade and interested in the benefits we can offer your business, please click here to find out more about our Trade Partner program.

How can we help you with your existing order? *

Purpose of Return: *

Standard Return
Received Damaged/Defective

Damaged / Deffective *

Item Damaged / Shipping Box Not Damaged
Item Damaged / Shipping Box Damaged
Item Defective / Need Exchange
Item Defective / Do Not Replace

Please confirm that your item will be returned in new condition with original packaging, inclusive of all parts and inserts as required by our terms and conditions. Items that do not meet this requirement are ineligible for return or credit. *

I confirm

NOTE: We are only able to provide return and exchange requests for items purchased on this website. If you purchased a Waypoint item from a Retail Partner, please follow their instructions for returning or exchanging your item.

Please complete the following information:

Please select the reason for your contact: *

We have a new product we would like your company to carry on your website
We would like to offer our business services (seo, marketing, credit card processing, etc.)
Other

PLEASE NOTE: While we appreciate efforts to offer corporate and website related services to our company, please refrain from submitting unsolicited offers.

Company

Company Website / URL

Name *

First

Last

Email *

Phone

Which store did you purchase your item from?

Date of Purchase

Order Number

Product Name or Item Number

Please advise us to where we should send replacement parts:

Address

Address Line 1

Address Line 2

City

State

Zip Code

Product URL (website link)

We appreciate your feedback!

Please provide your feedback below. Your input will be used to improve your experience with our store, personnel and/or products.

Please describe how we can improve your experience:

Please describe: *

To assist you more quickly please upload images that help describe your inquiry.

Click or drag a file to this area to upload.

Upload Product Photo (2)

Click or drag a file to this area to upload.

Upload Product Photo (3)

Click or drag a file to this area to upload.

Please upload your product list / catalog:

Click or drag a file to this area to upload.

Once you have submitted your return request please allow up to 2 business days for a Return Merchandise Authorization number and instructions. Thank you in advance for your patience & understanding.

CUSTOMER SUPPORT

Whether you have a simple question, need help selecting the right product or require assistance with an order, our team is ready to assist.

Please select one of the following topics:

Warranty Claim Request

Retail Partner Request

Trade Partner Request

Corporate Contact

Return / Exchange Request

Order Inquiry / Issue

General Product Question

Please complete the following information:

Please advise us to where we should send replacement parts:

We appreciate your feedback!

CUSTOMER SUPPORT

Whether you have a simple question, need help selecting the right product or require assistance with an order, our team is ready to assist.

Please select one of the following topics:

Warranty Claim Request

Retail Partner Request

Trade Partner Request

Corporate Contact

Return / Exchange Request

Order Inquiry / Issue

General Product Question

Please complete the following information:

Please advise us to where we should send replacement parts:

We appreciate your feedback!

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